Frequently ARSE'd Questions
What is this?
We are Australian Research & Space Exploration. You can call us ARSE.
Are you serious?
Can I get a job at ARSE?
With our recent hires (Kathy & Clint) we're absolutely clogged up with staff. It would take a very ambitious member to slip into ARSE at this point in time.
How can I pay for my gear?
We accept all major credit cards including American Express. We also support PayPal, Zip Pay & Afterpay.
Discount codes cannot be used in conjunction with sale items. You can only use 1 discount code or credit voucher per order.
Can I pick up my order?
Orders are online only. We are testing our experimental drone delivery service so your order may be fired out of the sky directly at your front door within 7 days. Watch out.
As for pick ups, we only have a limited run of stock available for purchase through SpaceAustralia.com.au - all orders must be made online to secure your order.
When are orders dispatched?
We will endeavour to have your order packed and given to Australia Post within 3 business days. However, delivery times may change depending on your location and at Australia Post's discretion.
If it has been over 4 weeks and you have not received your order, please get in contact with our support team who will be able to contact Australia Post on your behalf.
How much is shipping?
We offer flat-rate shipping on all orders. This means the price stays the same if you order one product or multiple. Prices are as follows:
Standard shipping via Auspost eParcel $9.99 (7-10 Working Days)
Express shipping via Auspost Express $14.99 (5-7 Working Days)
International shipping via DHL Mail $18.95 (2-8 Weeks Depending on Location)
Please be aware we do not currently have the facility to pre-pay customs & duties for international orders. This means that orders to countries who charge these duties will be subject to the local duties & taxes payable by the receiver on arrival. The biggest offenders are UK and some of the smaller European countries. So if it's a gift, you might need to warn the reciever ahead of time.
Is there size guide?
Sure thing. Check out the size chart for details.
What if I am unhappy with my order?
We are committed to 100% customer satisfaction. All orders are printed and dispatched from a professional fulfilment partner & there is high quality control at all stages. If for some reason you are unhappy with your order, contact us to get any issues resolved. For all returns & exchanges, click here.
I have some suggestions...
Send them through! Aim to make them good enough to get Clint excited. He usually spend most of his time making coffees and & cleaning the toilets, so anything to brighten up his day is welcome.
How can I get in touch?
Right here, buckaroo.