Do you want to return or exchange something? No problem! Please let us know within 30 days and please ensure your items are original condition.
If you have purchased an item and the size doesn’t quite fit like you expected, you are more than welcome to send it back to us and we’ll be happy to organise an exchange for you.
If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise your return/exchange asap.
Step 1: Download & print the Returns Form below.
Step 2: Post your completed form and items to the address on the form.
Step 3: We will review your items and arrange for a refund/exchange (according to our policies).
Important things to know about returns & exchanges:
- You can return or exchange any item for a refund, within 30 days of receiving your original order.
- All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
- We are not responsible for any items that are returned to us by mistake.
- You can download a returns form here or the label on your delivery and returns note, enclosed with your order.
Timeframe: You should allow up to 30 days to process an exchange. It can take up to 7 business days for your return to arrive at our warehouse, a further 5 business days to process and a further 5-10 business days for postage. For refunds please allow up to 10 business days for the funds to show in your account.